Perm Insurance Customer Service Executive (Live Chat / Emails) #BLM

Jobs Responsibilities • Handle customer and financial representative enquiries through Live Chat, email and other digital service channels, providing accurate and timely assistance. • Support enquiries relating to insurance policies, servicing requests and claims, including providing updates on processes, requirements and case status. • Manage customer concerns, complaints, appeals and escalated cases; coordinate appropriate follow-up through to resolution. • Liaise with internal teams, including Claims and Operations, to investigate enquiries, resolve complex cases and meet service commitments. • Maintain complete and accurate records of customer interactions, service requests and follow-up actions in CRM and operational systems. • Contribute to service improvements, process reviews and departmental initiatives, including system enhancements and UAT where required. Job Requirements • Prior insurance industry experience or professional insurance certifications such as BCP, PGI will be advantageous Application Procedures Interested candidates, please email your resume to: Attention: Lynn Mak Ling Ling (CEI No. R1986990) lynnmak@recruitexpress.com.sg Recruit Express Pte Ltd (EA No. 99C4599) We regret that only shortlisted candidates will be notified.