1 Year Contract HR Ops Executive (Bank) #NJN

Raffles Place 9am to 6pm (Mon to Fri) 1 Year Contract Key Responsibilities HR Operations • Serve as the primary contact for internal and external enquiries directed to the HR Operations team. • Act as a subject matter expert on assigned HR Operations processes and services. • Monitor and respond to requests received through HR shared mailboxes, case management systems, self-service portals, and other communication channels. • Ensure timely resolution of employee and stakeholder queries while adhering to established Service Level Agreements (SLAs). • Escalate issues, risks, delays, or service concerns appropriately and keep stakeholders updated on progress. • Collaborate with HR Centres of Excellence, HR Business Partners, PODHR teams, and other stakeholders to support service delivery. • Administer Electronic Signature Book assignments. • Administer Employment Pass renewals, including coordinating the required documentation, tracking renewal timelines, liaising with relevant stakeholders, and ensuring timely completion. • Perform data entry, document verification, and transaction processing while ensuring compliance with established procedures and controls. • Maintain HR Operations dashboards, reports, trackers, and service metrics. • Support leave coverage arrangements and department reporting requirements. • Support ad hoc HR Operations activities and projects as assigned. Compliance& Governance • Administer government-paid leave claims and submissions. • Coordinate and respond to government surveys, statutory reporting requirements, and regulatory requests. • Manage employment verification and reference check requests for former employees, ensuring responses are accurate, timely, and in accordance with bank policies and data privacy requirements. • Ensure compliance with HR policies, procedures, governance requirements, and audit standards. • Support data quality reviews, documentation management, and operational risk mitigation activities. Compensation& Benefits Administration • Administer employee referral payout processes. • Coordinate and manage Spot Award administration. • Administer the annual Long Service Award programme, including recipient verification, communications, award coordination, and event support. • Coordinate temporary accommodation arrangements, vendor engagement, and invoice processing. Operational Excellence & Process Improvement • Support the review, documentation, analysis, and continuous improvement of HR processes across PODHR. • Develop and maintain end-to-end process maps, workflows, standard operating procedures, and process documentation. • Conduct process analysis to identify inefficiencies, operational risks, control gaps, and opportunities for service enhancement. • Facilitate stakeholder discussions and workshops to gather business requirements and document current and future-state processes. • Support User Acceptance Testing (UAT), implementation activities, and post-implementation reviews for process, policy, system, and service changes. • Assist in change management activities, including communication, documentation, training support, and stakeholder engagement. • Track and monitor Operational Excellence initiatives, action plans, and process improvement outcomes. • Support governance activities relating to process management, documentation standards, and operational controls. • Contribute to the department's process transformation, digitalisation, automation, and service excellence agenda. • Prepare management reports, dashboards, presentations, and analysis to support decision-making and operational reviews. Jessica Nguyen Huynh Thanh Truc CEI Reg. R23113787 EA License No. 99C4599 We regret that only shortlisted candidates will be notified.