Guest Relations Executive

JOB DESCRIPTION • Work hand in hand with reservation staff & restaurant manager on table assignment and special requests. • Greet guests in a friendly and warm manner. • Have a good understanding of the menu and the workings of the restaurant. • Possess extensive and correct menu knowledge. • Be able to effectively control the host desk and communicate with customers regarding their reservation, wait times / walk in customers, etc. • Be able to follow and monitor out times and communicate all information to the Maître D’. • Offer appropriate seating arrangements • Ensure the quantity of menus is sufficient to cater to the number of guests. • Set up dining rooms and make reservation arrangements. • Maintain clean and organised tables and work area. • Assist take away service when necessary. • Manage event related work including setting up tables. JOB REQUIREMENT • Fluent in spoken and written English. Proficiency in another language will be a plus • Basic certification in hotel & restaurant service is desirable. • Highly skilled in greeting guests, escorting them to tables, and providing them with menu and daily specials. • Demonstrated ability to anticipate and address guests’ service needs. • Substantial knowledge of the menus of bars, restaurant. • Well-versed in answering telephones in a suitable manner • Able to ensure special requests are lodged and passed to restaurant staff. • Proven ability to adjust complaints of patrons and guests. • Competent at making sure that all guest supplies are filled.