Operations Executive #TNJH

Job Title: Operations Executive (1 year contract under Recruit Express) Working Hours: Mon-Fri, 9am –6pm Contract Duration: 1 Year Location: 10 Pasir Panjang Rd, Singapore 117438 Nearest MRT: Labrador Park MRT (10 min walk / 1 bus stop from Labrador Park MRT) Salary: Up to $3000 + Up to $150 incentives monthly (after 3 months) + 1 month completion bonus Job Duties: • Managing assigned accounts to meet the agreed clients KPI and, SLAs within the allocated budget • Competent in MS Office, customer service oriented (some supervisory experience needed) • Liaising with customers and ground staff on all operational issues to ensure daily operations runs smoothly • Primary escalation point for client on account service delivery issues • Manage small teams of junior staffs to meet clients’ SLAs and KPIs based on approved budget and sizing • Establish SOPs and drive processes compliance • Manage clients’ expectations and build relationships through regular and scheduled engagements to share on monthly progress reports and achievement. • Responsible for timely, accurate data reporting and client billing for both internal and external parties • Initiate and drive incident closure with preventive and reactive actions to recover client confidence • Handle, lead and drive changes below major requests for assigned accounts Requirements: • Minimum diploma holder • Relevant supervisory experience • Strong communication skills • Able to work well under pressure • Strong ability to lead junior members confidently Interested applicants please email updated resume to north3@recruitexpress.com.sg Sophie Chan The Outsourcing Team Recruit Express Pte Ltd EA Lic: 99C4599