Business Development Manager (Managed Services)

Role Overview Existing accounts: Structured account plans, deeper stakeholder relationships, higher wallet share and broader service adoption. New business: Qualified pipeline, new customer acquisition and conversion of targeted opportunities. Customer success: Strong retention, renewals, executive engagement and referenceable customer relationships. Partner ecosystem: Productive co-selling relationships and partner-sourced or partner-influenced opportunities. Commercial discipline: Healthy recurring revenue, sustainable margins, accurate forecasting and multi-year contracts. Key Responsibilities 1. Grow Existing Strategic Accounts • Own selected Managed Services accounts and develop structured, actionable account growth plans. • Build relationships across business, IT, operations, procurement and senior management stakeholders. • Understand customer environments, operational challenges, transformation priorities and planned investments. • Identify white-space opportunities to cross-sell, upsell and expand Innovatiq’s footprint. • Convert individual service engagements into broader, longer-term Managed Services relationships. • Engage customers proactively rather than waiting for RFQs, RFPs or renewal cycles. 2. Create New Managed Services Business • Build a healthy opportunity pipeline across the Singapore market. • Initiate value-led conversations with CIOs, IT leaders, infrastructure leaders, operations teams and business stakeholders. • Develop opportunities through referrals, networking, partners, existing relationships and targeted account development. • Position Innovatiq as a strategic Managed Services partner, not simply another IT vendor. • Drive opportunities from discovery and solution shaping through proposal, negotiation and closure. 3. Drive Revenue Expansion • Increase recurring Managed Services revenue and customer wallet share. • Expand the number of services consumed by each strategic customer. • Develop renewal, expansion and multi-year contract opportunities. • Build qualified new-business pipeline and improve revenue predictability. • Apply a portfolio-growth mindset that balances customer value, revenue quality and margin. 4. Customer Success & Relationship Leadership • Act as the trusted commercial point of contact for assigned customers. • Maintain regular engagement to understand satisfaction, evolving needs and business priorities. • Align customer expectations and commercial commitments with Managed Services delivery teams. • Lead regular business reviews for strategic accounts. • Identify concerns early and coordinate internal action for timely resolution. • Translate delivered services into clear business value for customers. • Turn customer satisfaction into renewals, references and expansion opportunities. 5. Partner & Ecosystem Development • Develop productive relationships with technology vendors, distributors, service providers and strategic partners. • Identify joint customer engagement, co-selling and go-to-market opportunities. • Develop partner-sourced and partner-influenced pipeline. • Use the ecosystem to reach new customer segments and market opportunities. • Build mutually beneficial relationships that strengthen Innovatiq’s capabilities and market reach. 6. Commercial & Business Acumen • Understand customer business drivers and translate them into relevant technology and service opportunities. • Develop customer-specific commercial strategies and compelling business cases. • Work confidently with revenue, margin, recurring revenue and pipeline principles. • Participate effectively in pricing, contracting and commercial negotiations. • Understand the commercial implications of SLAs, service scope, risk and resource commitments. • Balance customer value with sustainable commercial outcomes for Innovatiq. • Differentiate on value and outcomes rather than competing primarily on price. 7. Collaboration with the Head of Managed Services • Define priority accounts, target customers and market focus areas. • Build and execute strategic account development plans. • Review pipeline health, sales forecasts and conversion priorities. • Identify new service propositions and addressable market opportunities. • Coordinate sales, pre-sales, solution architects, delivery teams and partners. • Drive strategic customer engagements and executive relationships. • Strengthen the overall market positioning of Innovatiq Managed Services. Essential Experience & Capabilities • Minimum 5–6 years of relevant professional experience, including meaningful exposure to IT or Managed Services sales and account management. • Proven experience working in the Singapore market. • Demonstrated ability to develop existing accounts and identify new business opportunities. • Strong B2B consultative selling capability and executive stakeholder engagement. • Good commercial judgement, business acumen and negotiation skills. • Ability to understand customer challenges and translate them into compelling service propositions. • Strong communication, presentation and relationship-building skills. • Ability to collaborate effectively across sales, technical, pre-sales and delivery teams. • Customer-first mindset, personal accountability and a strong sense of ownership.