Systems Engineer

Device Deployment & Configuration: • Plan and execute the deployment of end-user devices (desktops, laptops, tablets, mobile devices). • Configure and maintain device images, ensuring compliance with security and performance standards. Device Security & Compliance: • Implement and enforce security policies for devices, ensuring threat protection and compliance with regulations. • Regularly update and patch devices to address vulnerabilities. Endpoint Management: • Manage endpoint management tools for device inventory, remote monitoring, and troubleshooting. • Troubleshoot and resolve hardware and software issues on end-user devices. Software Management: • Oversee deployment and updates for operating systems, applications, and software licenses. • Ensure software compliance and manage software licensing. User Support & Training: • Provide technical support for end-user devices, addressing issues and inquiries. • Develop and deliver training and documentation to enhance user device management. Asset Management: • Maintain an accurate inventory of end-user devices, including specifications, warranties, and locations. • Monitor device lifecycles and recommend replacements or upgrades. Performance Optimization: • Optimize device performance and implement monitoring and tuning strategies for efficient device usage. PowerShell Scripting: • Use PowerShell scripting to automate device management tasks and improve operational efficiency. Okta Management: • Implement authentication flows, including adaptive MFA, role-based access control, and flexible authorization. • Configure factor enrollments, sign-on policies, and application policies. Security & Compliance: • Implement security best practices to protect sensitive data and ensure compliance with privacy regulations. • Manage access controls, authentication, and authorization within Okta. Integration & Customization: • Integrate applications using SAML, OAuth, and OIDC protocols. • Perform business use case analysis and implement POCs within Okta. User Support & Training: • Provide technical support, troubleshoot issues, and assist with user training for Okta. • Create and maintain Okta user documentation and training materials. Monitoring & Reporting: • Monitor Okta performance and usage, proactively identifying and resolving issues. • Generate and provide reports on Okta usage and performance for management. Google Workspace Administration: • Manage user accounts, permissions, and groups within Google Workspace. • Implement and enforce security policies for Google Workspace to ensure data protection and compliance. • Configure Google Workspace applications, such as Gmail, Drive, and Calendar, to meetorganizational needs. User Support & Training: • Provide technical support to end-users, addressing issues related to Google Workspace applications. • Develop and deliver training on Google Workspace best practices and functionality. Performance Monitoring & Reporting: • Monitor Google Workspace usage and performance, ensuring optimal service and uptime. • Generate reports on user activity and service health for management. Zoom Administration: • Configure and manage Zoom accounts, user roles, and settings to ensure smooth operations. • Implement security features for Zoom meetings and webinars, including encryption, authentication, and access controls. User Support & Training: • Provide support for Zoom-related issues, troubleshooting video and audio problems, meeting setup, and integrations. • Develop training materials and conduct sessions to ensure users can effectively use Zoom for meetings and webinars. Integration & Customization: • Integrate Zoom with other collaboration and productivity tools (e.g., Google Workspace, Microsoft 365). • Customize Zoom settings to meet the organization's workflow and compliance requirements. Monitoring & Reporting: • Monitor Zoom usage and performance, ensuring high availability and optimal user experience. • Generate reports on Zoom meetings, usage, and performance metrics for management. Qualifications: ● Bachelor's degree in Information Technology, Computer Science, or a related field. ● 5-10 years of experience in identity and access management, end-user device management, and support. ● Proficiency in managing end-user devices and operating systems (Windows, macOS, iOS, Android). ● Strong knowledge of endpoint security best practices and compliance requirements. ● Experience with IDP systems, endpoint management tools, and systems (Okta, Microsoft Endpoint Manager, AD). ● Familiarity with cloud-based collaboration tools (Google Workspace, Microsoft 365, Zoom). ● Knowledge of security best practices and compliance within Okta, MEM, Google Workspace, and Zoom. ● Experience with scripting and automation via APIs. ● Excellent troubleshooting and problem-solving skills.