Lead Business Analyst / Real Estate Industry

Lead Business Systems Analyst ESSENTIAL FUNCTIONS • Act as the liaison between the customer REFM stakeholders, the JLL project execution team and the IWMS software vendor. • Participate in all planning sessions often acting on behalf of the customer. • Provide guidance for the customer through decision-making processes regarding cost/benefit, timelines, and operational and change management issues • Responsible for managing the requirements process: collecting, defining, documenting, mockup and approvals. • Responsible for creating documentation for: • ‘as-is’ and ‘to-be’ processes, process • Operating procedures • Key Performance Indicators and measurement criteria • Reporting Objectives and Solutions • Data gathering templates and management plans • Work with project team to drive the design and review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment. • Identify and follow-through on process and functionality improvement initiatives. • Train end users on IWMS functionality and processes. • Education of the Client regarding industry best practices when applicable. • Run data queries to identify data issues and provide recommended solutions. • Work with varying levels within the customer organization to better understand customer needs. • Lead multiple concurrent IWMS projects and workstreams, coordinating across project teams and vendors to ensure on-time, on-budget delivery. • Serve as a strategic advisor to client REFM leadership, shaping technology roadmap and process-improvement priorities. • Own the mentoring and upskilling of junior Business Analysts, providing structured coaching, skills-development plans and career growth support. • Assign and monitor work allocation across the junior Business Analyst team, tracking progress against project commitments and rebalancing assignments as priorities shift. • Review and validate junior Business Analysts’ deliverables for accuracy, consistency and completeness prior to client submission, ensuring adherence to established BA methodology and standards. • Negotiate alignment among competing stakeholder priorities, resolving conflicts and driving consensus on scope, requirements and timelines. EDUCATION AND EXPERIENCE • BS or BA in related discipline or related experience. • 7-8 years of experience in a Business Analyst role, including demonstrated leadership of project teams and mentoring of junior staff • 5+ years’ experience leading requirements analysis, documentation and management across multiple concurrent projects. • Experience leading project teams adhering to formal PM processes (PMI, Six Sigma, Agile, Lean, etc.) KNOWLEDGE, SKILLS, AND ABILITIES • Strong problem solving and analytical abilities • Able to communicate complex ideas in a simple and friendly manner to non- technical users • Implementation and deployment experience with ARCHIBUS, or similar IWMS application • Working knowledge of Microsoft Word, Excel, Project, Visio and PowerPoint • Experience in leading group presentations including end user training classes Preferred • Ability to manage projects and effectively execute project specific deliverables • Working knowledge of ARCHIBUS, TRIRIGA or other IWMS software. • Conceptual to working knowledge of AutoCAD and document management. • Conceptual to working knowledge of Facilities, Real Estate and Asset Management industry and practices. • Conceptual to working knowledge in Crystal Reports, Business Objects or similar reporting software. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy. We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations. For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at sg.dataprotection@persolapac.com EA Reg. ID: R22109658 (Teng Yong Yao) PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No: 01C4394