ServiceNow Developer

Responsibilities • Develop, configure and maintain ServiceNow applications and modules based on business requirements. • Perform ServiceNow configuration, customization and administration, including workflows, business rules, client scripts, UI policies and ACLs. • Develop and maintain ServiceNow integrations with internal and external systems using REST/SOAP APIs. • Work with stakeholders to understand requirements and translate them into technical solutions. • Perform troubleshooting, debugging and resolution of ServiceNow issues and incidents. • Support platform upgrades, testing, deployment and post-implementation activities. • Develop and maintain technical documentation, configuration guides and knowledge articles. • Follow ServiceNow development best practices and ensure solutions are scalable and maintainable. • Provide ongoing support and enhancement for existing ServiceNow applications. Requirements • Diploma or Degree in Computer Science, Information Technology or a related discipline. • 1–3 years of hands-on experience in ServiceNow development. • Experience with ServiceNow modules such as ITSM, ITOM, CSM or HRSD will be an advantage. • Hands-on knowledge of JavaScript, Glide APIs, Business Rules, Client Scripts, UI Policies and Workflows/Flow Designer . • Familiarity with REST/SOAP API integrations and web services. • Understanding of ServiceNow development lifecycle, testing and deployment processes. • ServiceNow CSA certification is preferred. • Strong analytical and troubleshooting skills. • Good communication skills and ability to work with both technical and business stakeholders.