Data Centre Operator - Shift / Toa Payoh

Responsibilities: • Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude. • Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support) • Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up • Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary • Contribute and maintain a knowledge base of frequently asked questions and solutions. • Vendor coordination for customer onsite support when necessary • Adhere to data centre routine and security procedures • Working in a rotating shift schedule to ensure 24x7 coverage Requirements: • ITE / Dipolma in any related IT discipline. • Possess ITIL 4 certification CCNA certification is an advantage • Experience with Cyber Security • Experience with service desk ticketing systems or monitoring tools. Experience with cloud technologies