IT Business Analyst — AMK

Job Responsibilities • Gather, analyse and document business requirements with internal and external stakeholders. • Translate business requirements into user stories, use cases, acceptance criteria and functional specifications . • Analyse business processes and identify opportunities for improvement. • Facilitate workshops and apply Design Thinking to understand user needs. • Manage stakeholder expectations and prioritise business requirements. • Work closely with developers, designers, project managers and product owners in an Agile environment. • Develop test cases and test plans, and perform functional, regression, UAT and end-to-end testing. • Identify and track defects through to resolution. Requirements • Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field. • 2–5 years of experience as a Business Analyst or in a related role. • Strong software / IT background. • Hands-on experience writing user stories and acceptance criteria. • Experience with Agile methodologies (Scrum/Kanban). • At least 1 year of QA/testing experience , including manual testing and defect management. • Strong business analysis, problem-solving and stakeholder management skills. • Knowledge of Design Thinking and user-centred design. • Familiarity with JIRA, Confluence, Miro, FigJam or similar tools. Preferred • Experience working with government agencies, public-sector organisations or government-related projects. • Experience with UAT, functional and regression testing. • Familiarity with Figma, TestRail or Postman. • Business Analysis certification such as CBAP or CCBA.