Executive / Senior Executive (Fire & General Accident Claims)

Responsibilities: • Liaise with policyholders, intermediaries, investigators, surveyors, adjusters, investigators, lawyers, 3rd party claimants, sister companies etc. • Claims handling; • Train and guide assistants in their support role; • Manage and process claims expeditiously, professionally and equitably within agreed service benchmarks or applicable protocols; • Ensure reserves are provide or updated in a timely and realistic manner; • Add value to underwriters by advising underwriters on issues discovered during claims handling such as issues due to gap in policy wording and on risk improvement; • Visit clients’ offices/attend meetings as and when required; • Periodic review of files, as and when required; • Ensure recovery claims are pursued and followed up periodically; • Any other duty or assignment as and when instructed by the superior. Requirements: • Diploma/Degree holders in insurance or related discipline; • Preferably ACII/AAII, CGI/HI qualifications or relevant insurance equivalent; • At least 2 years of relevant experience, preferably Handing of WICA Claims ; • Well versed in insurance principles; • Possess good interpersonal and communications skills; • Able to multi-task, is a team player; conscientious, tactful, customer-focused and willingness to learn new skills.