Executive/Senior Executive (Motor Claims)

Responsibilities: • Manage and process motor insurance claims expeditiously, professionally and equitably within turnaround time, subject to stipulated authority limit and company procedures; • Ensure reserves are updated in a timely and realistic manner; • Identify and manage any potential fraudulent claim effectively; • Handle phone and email enquiries and attend to walk-in customers/claimants; • Liaise with internal and external stakeholders, service providers and intermediaries; • Mentor administration assistants in their support role; • Review and streamline work processes to improve operational efficiency; • Ensure all recovery claims are pursued and followed-up periodically to ensure resolution; • Conduct periodic active file review; • Any other duty or assignment as and when instructed by the superior. Requirement:- • Minimum qualification of Diploma or CGI/equivalent insurance certification. • Fresh graduates with a strong interest in insurance claims are also encouraged to apply. • Attractive remuneration package will be offered based on experience and suitability. • Possess good interpersonal and communications skills. • Able to multi-task, is a team player and willing to learn new skills. • Conscientious, tactful and customer-focused. • Good working knowledge of Microsoft Office application.