Deputy General Manager - Cross Border Trucking

Job description: Role Purpose Lead and oversee the end-to-end cross-border trucking business, with overall accountability for sales growth, operational excellence, profitability, and achievement of an annual sales target of SGD 5 million . Drive business development, customer acquisition, revenue growth, operational efficiency, and regulatory compliance while maintaining high standards of service and customer satisfaction. Key Responsibilities Sales & Business Development • Develop and execute effective sales strategies to drive business growth and achieve the annual sales target of SGD 5 million for the cross-border trucking business. • Take full ownership of sales performance, business development activities, sales pipeline, customer acquisition, and revenue growth to ensure the SGD 5 million annual sales target is achieved. • Identify and secure new business opportunities while expanding and strengthening relationships with existing customers. • Establish and maintain strong relationships with key customers, freight forwarders, transport partners, customs authorities, and other logistics stakeholders. • Prepare, review, negotiate, and approve quotations, contracts, and commercial agreements while ensuring profitability and customer satisfaction. • Monitor market trends, competitor activities, customer requirements, and industry developments to identify new opportunities and maintain a competitive position. • Work closely with the sales team to develop competitive pricing strategies and value-added logistics solutions. • Review and approve new customer accounts, credit terms, major quotations, and commercial proposals. Operations Management • Lead and oversee the overall cross-border trucking operations, ensuring operational efficiency, service excellence, cost effectiveness, and profitability. • Oversee budgeting, cost control, and the overall financial performance of the sales and operations functions. • Work closely with Corporate Finance to ensure accurate financial reporting, billing, revenue recognition, cost allocation, audits, and internal controls. • Collaborate with Corporate HR on workforce planning, recruitment, talent development, performance management, and statutory compliance. • Establish, review, and approve transportation routes, SOPs, and service delivery models to enhance operational efficiency. • Ensure full compliance with customs regulations, import/export requirements, permits, and applicable transportation laws in both origin and destination countries. • Monitor operational capacity, service quality, productivity, and KPIs, and implement corrective measures and improvements where required. • Develop and maintain strategic relationships with cross-border freight carriers, customs authorities, transport providers, and other key stakeholders. • Develop and implement contingency plans to manage operational risks, including border closures, customs delays, capacity constraints, and peak-period disruptions. • Lead the resolution of operational disruptions, customer escalations, and service-related disputes in a timely and professional manner. • Coordinate with internal departments to ensure seamless execution of cross-border import and export operations. • Drive continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and overall business performance. Requirements • Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field. • Minimum 8–10 years of relevant experience in cross-border road freight, freight forwarding, logistics, or transportation, including at least 5-7 years in a managerial or leadership role overseeing both sales and operations. • Proven track record in business development, key account management, sales growth, and achieving revenue and profitability targets. • Strong knowledge of cross-border transportation, international freight forwarding, customs regulations, import/export procedures, and trade compliance. • Demonstrated experience in managing end-to-end logistics operations, including operational planning, budgeting, cost control, and performance management. • Strong commercial acumen with the ability to develop strategic business plans and identify new market opportunities. • Excellent leadership, people management, negotiation, communication, and stakeholder management skills. • Strong analytical, financial, and problem-solving abilities, with experience in managing budgets and operational performance. • Self-motivated, results-oriented, and able to work effectively in a fast-paced and dynamic environment while managing multiple priorities. • Singaporean only • Grow your career with a role that provides stability, development, and opportunities for advancement. Note: Direct Hire Only. Recruitment agencies will not be entertained.