Operations Supervisor

Job Responsibilities • Assist the Operations Manager in conducting regular Quality Control (QC) inspections to ensure service standards and operational requirements are met. • Supervise, guide, and support Technicians in resolving customer service issues, technical problems, and operational challenges. • Conduct site surveys and assessments for new and existing customers to determine pest control requirements, scope of work, manpower needs, and treatment recommendations. • Monitor and respond to customer feedback and complaints, ensuring timely follow-up and appropriate corrective actions. • Supervise the daily activities and performance of Technicians, including work quality, attendance, punctuality, conduct, and adherence to operational procedures. • Assist in handling employee feedback and grievances, and escalate matters to the Operations Manager or People & Organization team where necessary. • Conduct on-the-job training, coaching, and guidance for Technicians to improve technical competency, service quality, and work performance. • Prepare and submit service reports, inspection findings, customer feedback reports, incident reports, and other operational documentation as required. • Coordinate and support daily manpower deployment and work schedules to ensure adequate site coverage and continuity of service. • Provide operational coverage and perform pest control duties when required due to manpower shortages, employee absence, or operational requirements. • Conduct routine and random inspections of company vehicles, pest control equipment, PPE, chemicals, and other operational assets to ensure they are properly maintained and used. • Ensure Technicians comply with company procedures, workplace safety requirements, customer requirements, and applicable regulatory standards. • Assist in investigating service issues, incidents, and operational non-conformities and follow up on corrective and preventive actions. • Liaise with customers, Technicians, and internal stakeholders on operational matters to ensure smooth service delivery. • Perform any other related duties as assigned by the Head of Operations or Management. Job Requirements • Relevant experience in pest control, environmental services, facilities management, or field operations is preferred. • Prior experience in a supervisory or team-leading capacity will be an advantage. • Good leadership and people-management skills with the ability to guide and manage field-based employees. • Strong customer service, communication, and problem-solving skills. • Responsible, hands-on, service-oriented, and able to work independently in a fast-paced operational environment. • Able to prepare basic reports and maintain accurate operational documentation. • A valid NEA Vector Control Technician (VCT) Licence is preferred. • Possession of a valid Class 2B/2A/2 and/or Class 3 driving licence is preferred. • Willingness to travel between customer sites and provide operational support when required.