Client Relations Assistant

Job Duties: • Prepare and process renewal contracts, ensuring accuracy and compliance • Coordinate with clients and internal departments to finalize contract renewals • Draft, review, and revise contract terms and conditions for existing clients • Maintain and update retention data across all dashboards and online platforms • Support account management efforts to strengthen client relationships • Identify and resolve contractual issues and disputes • Organize, update, and maintain databases and files for all clients • Answer incoming calls and respond to customer feedback and inquiries • Perform other tasks assigned by the Business Development Head as required Qualifications: • Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field • Minimum 2 years of experience in client relations, business development, or account management • Strong communication and interpersonal skills • Highly organized with attention to detail • Ability to multitask and work under pressure • Proficient in Microsoft Office and familiar with CRM systems is an advantage