Healthcare Customer Service Coordinator | Patient Services & Support #HDCC

Support Patients. Solve Enquiries. Make Every Interaction Matter. Are you a confident communicator with a strong service mindset and a genuine interest in helping people? Join a healthcare support team as a Healthcare Customer Service Coordinator , where you’ll be one of the key points of contact for patients and customers. You’ll assist with enquiries, appointment-related requests and service matters, providing clear information and ensuring each interaction is handled with professionalism, patience and care. Working in a busy healthcare environment, you’ll have the opportunity to strengthen your communication, problem-solving, customer service and multitasking abilities while contributing to a smooth and accessible patient experience. What You’ll Be Doing • Respond to a high volume of patient and customer enquiries through telephone, email and live-chat channels. • Assist with appointment requests and provide accurate information in a timely and professional manner. • Understand customers’ needs by listening carefully and identifying the appropriate information, assistance or follow-up required. • Liaise with internal departments and relevant teams to coordinate enquiries and ensure appropriate follow-through. • Manage difficult, sensitive or emotionally challenging conversations with patience, professionalism and empathy. • Work across multiple applications and systems while maintaining efficient and accurate customer interactions. • Follow established service procedures, workflows, quality standards and operational guidelines. • Adjust quickly to updates involving systems, processes, policies and service requirements. • Recognise recurring customer issues and share relevant observations or suggestions that may enhance service processes. • Record and update customer interaction details accurately in the appropriate systems when required. What We’re Looking For • Previous experience in customer service, call centre or contact centre environments will be advantageous. • Strong verbal and written communication skills, together with professional telephone etiquette. • Customer-focused approach with the ability to communicate patiently and empathetically. • Able to remain calm, professional and focused when managing a demanding volume of enquiries. • Comfortable handling several systems and tasks concurrently while engaging with customers. • Quick to learn and adapt to new technologies, procedures and operational workflows. • Comfortable working in a desk-based, high-volume contact centre environment, with approximately 200 calls per day . • Willing to complete a typing assessment as part of the recruitment process. What You’ll Gain • Practical exposure to customer service operations within the healthcare sector. • Opportunities to develop communication, service recovery, problem-solving and stakeholder coordination skills. • Familiarity with healthcare appointment scheduling and patient enquiry processes. • Experience working with multiple systems, platforms and operational workflows. • Valuable experience in a fast-moving environment where accuracy, efficiency and service quality are essential. Ready to Join the Team? If you enjoy assisting others, communicate confidently and are comfortable working in a fast-paced environment with multiple systems and customer interactions, we would be pleased to hear from you. 📩 Please submit your updated resume to healthcare13@recruitexpress.com.sg with the subject “Healthcare Customer Service Coordinator – Leon” . Leon Leong De Cong R1551708 Recruit Express Pte Ltd EA License No. 99C4599