Administrative Executive

Key Responsibilities: • Plan and deploy daily manpower resources according to weekly schedules • Coordinate both contractual and ad hoc job schedules as part of the Client Success department • Ensure adherence to internal SOPs and external quality standards (including ISO 9001 QMS) • Handle and resolve customer complaints via phone and email; conduct follow-up service calls or visits to ensure satisfaction • Serve as the Quality Management Representative to maintain ISO compliance • Act as the Single Point of Contact for clients within the assigned zone • Respond to customer enquiries and provide timely resolutions • Execute billing-related activities • Collaborate with Area Managers to meet operational KPIs • Handle administrative tasks alongside other team members • Perform any other related duties as assigned by immediate superior Key Result Areas (KRAs): • Timely and effective manpower deployment • High customer satisfaction through proper handling of feedback • Compliance with ISO 9001 QMS standards • Accurate job scheduling and billing • Achievement of operational productivity targets • Strong coordination and communication within internal teams and with clients Requirements: • Minimum 2 years of relevant experience in pest control or a related service industry • Preferably holds a diploma or tertiary qualification • Familiarity with Autocad and ERP systems is an advantage • Possession of a valid NEA Vector Control Operator (VCO) license is a bonus • Results-oriented, self-driven, and able to work independently • Strong interpersonal, presentation, and communication skills • Sociable and proactive in client engagement