Desktop Engineer (Rotating Shift)

Responsibilities: • Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support • Able to resolve technical issue remotely within the given SLA • Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users • Resolves software installation and software upgrade issues via Software Center/CCMCache • Resolves access, sign-in issues, and general usage of M365 Office account • Generates logs and screenshots required to escalate to third-party vendors • Troubleshoots basic network connection issues • Provide additional shift coverage, including on scheduled off days when required, to support operational needs and maintain service levels during team member absences or manpower shortages. Requirements: • 1 years of relevant experience in Desktop Support / IT Remote Support experience / IT Service Desk experience • Experience in troubleshooting Microsoft 365 applications preferred Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd (""PERSOL"") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy. We may use artificial intelligence (""AI"") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations. For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at sg.dataprotection@persolapac.com. PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No 01C4394 • Reg. R26160508 (Leon Neo Hang Yang)