Customer Service Officer (Insurance) (1 Year Contract) #NKC

Job Responsibilities: • Handle customer and financial advisor enquiries, requests and feedback across phone, email and in-person channels. • Assist customers with the use of company portals and mobile applications. • Manage and follow up on service requests and complaints to ensure timely resolution. • Handle escalated enquiries from junior team members and outsourced contact centre staff. • Make outbound calls to welcome new customers and follow up with existing customers. • Ensure all customer interactions comply with service standards, internal procedures and regulatory requirements. • Assist with departmental administration, workflow improvements and other projects as assigned. Interested applicants may email resume to kellychooi@recruitexpress.com.sg Chooi Kelly (CEI Registration No: R25136207) Recruit Express Pte Ltd (EA: 99C4599) We regret only shortlisted candidates will be contacted