Customer Service Officer (Call Centre)

• Accurately receive, process, and register customer bookings for company services, ensuring all details are captured timely • Offer suitable alternatives and identify opportunities to convert general enquiries into potential sales leads or recommend additional value-added services when appropriate • Respond to customer enquiries with consistent, accurate information on customs regulations, estimated transit times, pricing structures and service-related matters • Coordinate with Operations and other departments to resolve customer issues and queries promptly • Recommend improvements to procedures, systems, and services to enhance efficiency and customer satisfaction Job Requirements: • O level and above • 1-4 years of relevant experiences in Call Centre or Telesales environment • Possess good communication and interpersonal skills • Open to shift work, including evenings, weekends, and public holidays Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified. EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD) By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy. We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations. For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at sg.dataprotection@persolapac.com.