Sales Admin (Food Manufacturing) - North - WCDT

Responsibilities: • Process customer orders accurately and efficiently using the company’s system or software. • Handle customer inquiries via phone, email, or chat in a timely and professional manner. • Coordinate with the sales and logistics teams to ensure smooth and timely order fulfillment. • Maintain proper records of customer communications, orders, amendments, and cancellations. • Assist in resolving customer complaints and service issues to ensure customer satisfaction. • Support the improvement of customer service processes to enhance operational efficiency. • Provide feedback and suggestions to management based on customer needs and experiences. Requirements: • Minimum GCE ‘N’ or ‘O’ Level qualification or equivalent. • Good verbal and written communication skills with a customer-focused mindset • Able to multitask and work efficiently in a fast-paced environment with attention to detail • Strong problem-solving skills and ability to handle situations professionally • Positive and proactive attitude with a commitment to excellent customer service • Prior customer service experience in the food service or hospitality industry is an advantage • Proficient in order processing systems or software; knowledge of SAP S4 will be an added advantage Wecruit Pte Ltd | 20C0270 Tew Jie Wei | R22106822