Shipping Assistant / Customer Service – Logistics | Up to $3500/mth

About the role We are looking for an experienced Customer Service Executive to join a growing freight forwarding and logistics team. This role is ideal for someone with hands-on experience in import/export shipments, freight coordination and customer service who enjoys working in a fast-paced environment. Key responsibilities • Handle customer enquiries relating to quotations, shipments and operational matters promptly and professionally. • Prepare quotations and coordinate the activation of import, export and cross-trade shipments. • Coordinate shipment arrangements closely with customers, overseas agents and internal operations teams. • Prepare and manage documentation required for import and export shipments, ensuring accuracy and timely completion. • Monitor shipment progress and provide customers with timely updates on shipment status. • Handle shipment-related issues and customer concerns, coordinating with relevant stakeholders to achieve timely resolution. • Maintain accurate shipment information, records, reports and system entries. • Ensure consistent service standards by following established operational procedures and customer requirements. • Support sales and marketing activities when required. Requirements • Minimum 2 years of relevant experience within freight forwarding, logistics or a related industry. • Good understanding of import and export processes. • Experience handling air and/or sea freight shipments; candidates with exposure to both will have an advantage. • Familiar with Incoterms and their application to international shipments. • Strong customer-service and communication skills. • Able to coordinate effectively with customers, overseas agents and internal stakeholders. • Independent, organised and comfortable working in a fast-paced environment. • Positive attitude and a strong team player. • Willing to work overtime when operationally required. Interested Applicants, Please click apply now !! Ellen Lee Wei Xin R2198644 Revup Proservices Pte Ltd EA.24C2366