Call Centre Team Lead (1 Year Contract) #Greenwich) #NKC

Greenwich (Company transport provided at Serangoon, Kovan, Woodlands) Working hours: (Monday to Friday) Weekly rotate 10:30am to 8:15pm 830am to 6pm 230pm to 12mn Support daily channel operations, handling inquiries, escalations and issue resolution. Act as the first point of contact for operational issues and coordinate with relevant teams. Troubleshoot issues, document solutions and maintain the knowledge base. Support process improvements, training initiatives and quality assurance activities. Coordinate with internal and external stakeholders to resolve operational matters. Maintain accurate records and provide administrative support. Assist with preparing operational reports and metrics for internal reviews. Interested applicants may email resume to kellychooi@recruitexpress.com.sg Chooi Kelly (CEI Registration No: R25136207) Recruit Express Pte Ltd (EA: 99C4599) We regret only shortlisted candidates will be contacted