Business Analyst (BIM / 3D Modelling)

Business Analyst (BIM / 3DModelling) · Work with government users, vendors & techteams • Drive system improvements from requirements to UAT • Gain hands-on experience in digital system operations Background Join a government agencysupporting the operation and continuous improvement of digital systems .You will work closely with users, Helpdesk teams, technical teams and vendorsto resolve issues and deliver system enhancements. Responsibilities • Support day-to-day system operations, incidents and service requests within agreed SLAs. • Coordinate with Helpdesk, technical teams and vendors to investigate and resolve system issues. • Analyse user-reported issues and assist with root-cause analysis and resolution . • Gather and document business and functional requirements for system enhancements. • Coordinate with vendors on defects, change requests and deliverables. • Conduct functional testing, UAT and regression testing for system changes. • Track issues, actions and dependencies and escalate potential SLA breaches. • Maintain requirements, process, system and incident documentation. • Identify recurring issues and support improvements to system operations. Requirements • 4+ years of experience as a Business Analyst, System Analyst, Associate Consultant or similar. • Experience supporting enterprise or business-critical IT systems . • Experience working with Helpdesk, application support teams and software vendors . • Good understanding of incident, problem and service request management and SLAs. • Experience in requirements gathering, documentation, UAT and functional testing . • Strong analytical, problem-solving and stakeholder management skills. • Able to communicate technical issues clearly to non-technical users. • Bachelor's degree in IT, Information Systems, Engineering, Architecture, Business or related discipline. Desirable • Public-sector or government project experience. • Experience with BIM / 3D modelling tools such as Autodesk Revit or BIM Collab. • Familiarity with JIRA, Confluence or similar tools. • Knowledge of ITIL / Incident, Problem and Change Management . • Experience working in multi-vendor environments . By submitting your resume, youconsent to the collection, use, and disclosure of your personal information perScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to: • Contactyou about potential opportunities. • Deletepersonal data as it is not required at this application stage. All applications will be processedwith strict confidence. Only shortlisted candidates will be contacted. Kenwi Goh Jian Wee – R26159880 ScienTec Consulting Pte Ltd -11C5781