IT Operations Support Engineer

Responsibilities • Manage ICT service requests, incidents, and operational support activities within agreed service levels. • Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune. • Support user onboarding, offboarding, access management, and workplace technology services. • Coordinate with vendors and service providers to ensure timely and quality service delivery. • Maintain ICT asset inventories, software licences, operational records, and audit documentation. • Support ICT governance, cybersecurity, compliance reviews, and operational reporting. • Assist in incident, problem, and change management activities. Requirements • Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline. • Minimum 2 to 5 years of experience in IT Operations, IT Administration, Service Management, or Infrastructure Support. • Experience supporting Microsoft 365 environments and workplace technologies. • Familiarity with IT service management processes, user administration, and service request management. • Experience working with vendors and managed service providers. • Strong customer service, communication, and stakeholder management skills. • Detail-oriented with good analytical and problem-solving abilities. Preferred • Experience within the Singapore Government ICT environment. • Familiarity with WOG ICT processes and platforms such as ITSM Portal, SGMail Administration Portal, and EUSS. • Experience supporting user provisioning, access management, email administration, and endpoint support services.