Customer Service Support (12 month contract)

Our client is a leading multinational organization in the healthcare and diagnostics industry, dedicated to advancing patient care through innovative technologies and solutions. With a global presence, the company supports healthcare professionals and laboratories in delivering accurate and timely diagnostic results that improve lives. As part of a collaborative and customer-focused team, you will contribute to delivering exceptional service support and operational excellence in a dynamic environment. Position Overview The Customer Service Support Executive is responsible for providing administrative and operational support for service-related activities across multiple business units. This role serves as a key point of contact for customers and internal stakeholders, ensuring service requests are accurately logged, tracked, and resolved in a timely manner. The successful candidate will also support field service operations, inventory management, warranty processing, and invoicing activities to ensure smooth day-to-day service delivery. Key Responsibilities • Create, maintain, and update service cases and installed base records in ERP and CRM systems. • Coordinate service requests and facilitate field service engineer scheduling and dispatch. • Process warranty claims and returns (RMA) for distributors, channel partners, and direct customers. • Support inventory management activities, including stock withdrawals, stock counts, replenishment, shipment coordination, and spare parts tracking. • Assist with invoicing activities, invoice consolidation, accounts receivable clarifications, and document submissions through customer payment portals. • Maintain accurate service records and documentation. • Respond to customer enquiries and complaints professionally and efficiently. • Collaborate closely with service, operations, finance, and commercial teams to support business objectives. • Perform other administrative and operational duties as assigned. Requirements • Diploma, Higher NITEC, NITEC, or equivalent qualification. • Minimum 5 years of relevant experience in customer service, service coordination, order management, or customer support functions. • Experience in healthcare, medical devices, diagnostics, life sciences, engineering services, or related industries. • Familiarity with inventory management and service operations processes. • Experience handling invoicing, warranty administration, or after-sales support activities. • Experience working in a fast-paced operational environment. • Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook. • Experience using ERP and CRM systems (e.g., SAP, Salesforce) is advantageous. • Strong customer service orientation with excellent interpersonal skills. • Ability to manage multiple priorities and work independently with minimal supervision. • Strong written and verbal communication skills. • Meticulous, organised, and detail-oriented. • Team player with the ability to collaborate effectively across functions.