Customer Relations Officer (EASE Private)

We are looking for a Customer Relations Officer (CRO) to support the EAST Programme for private housing and condominiums. Job Responsibilities: • Coordinate site survey and installation appointments with homeowners. • Handle incoming calls and customer enquiries. • Follow up on customer requests, feedback and pending appointments. • Update case status, appointment details and customer information in the system. • Monitor case progress and coordinate schedule changes with relevant parties. • Perform other duties as assigned by the Project Manager or Management. Requirements: • Minimum GCE 'A' Level . • Minimum 2 years of public relations/customer service experience in HDB upgrading projects . • Strong communication, interpersonal and customer service skills. • Pleasant personality with a friendly and professional disposition. • Good organisational and follow-up skills. • Comfortable handling phone calls and communicating with homeowners. • Able to work 5.5 days per week