Specialist, Supply Chain Operations (German MNC) #HYN

Location: Bendemeer Employment Type: Permanent Working Hours: Monday – Friday, 9:00am – 6:00pm Salary: S$4,700 – S$4,900 per month AWS: 1 month Variable Bonus: Up to 20% of annual basic salary About the Role We are looking for a Specialist, Supply Chain Operations to join a growing operations team. Reporting to the Associate Manager, you will be responsible for managing the end-to-end order-to-cash and order fulfilment process , ensuring customer orders are processed accurately and efficiently from order entry through to delivery and billing. This role is well suited for candidates with experience in order management, supply chain, logistics or customer operations , particularly those who are comfortable working with SAP and coordinating across multiple internal and external stakeholders. Key Responsibilities Order-to-Cash & Order Fulfilment • Process customer orders accurately in SAP through various channels and platforms. • Review open orders and backlog reports to ensure timely processing and fulfilment. • Raise purchase orders and coordinate cross-company purchasing activities with factories and suppliers. • Monitor new and ageing orders and follow up on fulfilment and delivery status. • Coordinate billing activities and ensure invoices and delivery documentation are issued on time. • Track open purchase orders and inbound deliveries to support smooth order execution. • Ensure accuracy, efficiency and compliance throughout the order-to-delivery process. Customer Service & Stakeholder Management • Respond to enquiries from customers and sales teams regarding stock availability, order status and shipment updates. • Provide timely support through email and phone to internal and external stakeholders. • Manage customer expectations and escalate issues where necessary. • Support the resolution of customer service and satisfaction concerns. • Work closely with warehouse and delivery teams to ensure smooth daily operations. Operational Support & Process Improvement • Coordinate the return of excess or defective goods to factories or suppliers. • Support annual stock takes, inventory reconciliation and internal/external audits. • Investigate and resolve order discrepancies, ensuring relevant regulatory requirements are fulfilled where applicable. • Collaborate with Finance, Sales Administration, IT, HR, Regulatory and other teams on operational matters. • Support process improvement initiatives, operational efficiency projects and KPI reporting. • Perform other duties as assigned by the manager. Requirements • Diploma or Degree in Business Administration, Supply Chain, Logistics or a related discipline . • Minimum 3–5 years of relevant experience in order fulfilment, supply chain operations, logistics or customer operations. • Proficient in SAP and Microsoft Office , particularly Excel and PowerPoint. • Experience with CRM systems and SharePoint will be an advantage. • Strong customer service and communication skills. • Meticulous, organised and process-driven, with good attention to detail. • Able to manage multiple priorities and work effectively in a fast-paced environment. • Comfortable working with different stakeholders across functions. • Team-oriented, dependable and committed to maintaining operational and service quality. • Able to handle pressure while maintaining accuracy and efficiency. 📩 Interested candidatesmay apply with an updated CV by sending it to ashley.loo@recruitexpress.com.sg Only shortlisted candidates will becontacted. Ashley Loo Yan Ni | R2095115 | EA License Number:99C4599 Recruit Express Pte Ltd Company Reg.No.199601303W