IT Operations Manager

Responsibilities • Lead and manage the IT team, providing direction, coaching and support • Oversee IT operations and services across multiple office locations • Provide strategic direction for IT infrastructure, systems, applications and technology initiatives • Manage and coordinate with external IT vendors, service providers and technology partners • Oversee IT ticketing and support processes to ensure issues are tracked, prioritised and resolved within agreed timelines • Establish and improve IT processes, policies and service standards across all offices • Plan and manage IT projects, system implementations, upgrades and improvements • Monitor IT performance and identify opportunities to enhance efficiency and user experience • Oversee IT security, access management and compliance requirements • Manage IT budgets, resources and vendor contracts • Act as the key point of contact between the IT team, business stakeholders and external vendors • Provide leadership and strategic guidance rather than being primarily involved in hands-on technical operations Requirements • Diploma or Degree in Information Technology, Computer Science or related field • 5 years of relevant IT experience, with prior experience in a team leadership/management capacity • Experience overseeing IT operations across multiple offices or locations • Strong experience managing external IT vendors and service providers • Familiarity with IT ticketing systems and service management processes • Strong understanding of IT infrastructure, systems and cybersecurity • Good stakeholder management, leadership and vendor management skills Interested Applicants, please click Apply Now Chow Zi Qing R2199258 RevUp Proservices Pte Ltd EA.24C2366