Customer Service Executive (SAP HANA)

• Monday - Friday • AWS + VB • East Responsibilities: • Provide quality customer service support via email and phone through ticketing system • Handle customer inquiries efficiently and escalate issues promptly when required • Resolve customer problems and claims effectively and promptly • Promote and recommend new products to existing customers • Input customer purchase order into system and manage sales orders for customers • Allocate stock and arrange delivery for customer orders • Conduct regular meetings with customers to maintain close communication • Monitor and track customer feedback to identify areas for improvement • Build and maintain positive relationships with customers • Create monthly reports on customer service activities • Assist in the development and implementation of customer service policies and procedures • Collaborate with internal teams to ensure timely resolution of customer issues Requirements: • Minimum Diploma or higher in any field • At least 2 - 3 years of experience in Order Processing & Delivery Arrangement • Hands-on experience in SAP HANA Choek Wei Qi Joel | R1877109 Recruit Lync Pte Ltd | 22C1000