IT Analyst - Application Support

• Monday - Friday • AWS + VB • East Responsibilities: • Provide Level 1 and Level 2 support for enterprise applications, including SAP S/4HANA, Freshdesk, Servigistics and Microsoft 365. • Troubleshoot application issues, manage user access and coordinate with vendors for technical support. • Monitor application performance and recommend system improvements. • Support data extraction, reporting and dashboard maintenance using Power BI, SAP Analytics Cloud (SAC) and SQL. • Gather business requirements and prepare functional specifications and project documentation. • Coordinate User Acceptance Testing (UAT), system implementations and end-user training. • Manage small-scale IT projects and collaborate with internal stakeholders and external vendors. • Maintain system documentation, SOPs and IT support ticket records. Requirements: • Minimum Degree in Computer Science, IT or related field • At least 3 years of experience in related IT Experience, preferably in Enterprise Application Support • Hands-on experience in ITSM Tools, Sharepoint and SAP Analytic Cloud or Power BI • Knowledge in SQL Queries, reporting tools and system troubleshooting Choek Wei Qi Joel | R1877109 Recruit Lync Pte Ltd | 22C1000