Field Service Engineer (Engines / Genset)

Role Overview You will investigate and resolve customer complaints and product failures, and provide after-sales technical support and on-site service to distributors and end customers. The role also covers reviewing and supporting warranty claims from distributors, and taking part in the standby rotation for 24/7 emergency customer support. Key Responsibilities • Carry out installation, commissioning, and on-site training for customers, in line with the project scope. • Provide timely after-sales technical support, troubleshooting, and on-site service to keep customers' equipment operational. • Service and support a wide range of diesel generator sets, from small to large capacity, and provide service and training input to other departments. • Keep all technical and training documentation current and well organized. • Deliver targeted training to distributors and dealers on servicing and troubleshooting, so that service quality stays consistently high across the network. • Maintain close relationships with key customers and follow each issue through to resolution. • Provide technical assistance during factory testing of special projects. • Investigate the root causes of failures and recommend corrective solutions. • Handle the technical side of warranty discussions with customers. • Take on other service and training duties as assigned. Qualifications and Requirements • Diploma or degree in Mechanical or Electrical Engineering, with minimum 5 years of relevant experience. • Willingness to travel regularly within the Asia Pacific and Southeast Asia regions. • Collaborative, task-oriented, and a strong problem solver. • Strong customer service orientation and a genuine interest in power generation products. • Hands-on experience with engine brands such as MHI, MTU, John Deere, or Volvo is a plus. If interested, please submit your application to cvs@jdawms.com with your expected salary and resume. We regret that only short-listed candidates will be contacted shortly. By submitting your application or resume, you agree to the collection, use, retention, and sharing of your personal information with potential employers for their assessment. JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai EA License No: 23S1595 | EA Registration No: R25127838