Customer Service Executive (Order Management & SAP)

[Job ID: 1681702] Responsibilities • Manage customer enquiries through email, phone, and ticketing systems, ensuring prompt and professional support. • Resolve customer complaints, claims, and service issues, escalating complex matters when required. • Process purchase orders and sales orders accurately within the system. • Allocate inventory and coordinate delivery arrangements to ensure timely order fulfilment. • Promote and recommend relevant products and services to existing customers. • Conduct regular customer meetings to maintain strong engagement and communication. • Monitor customer feedback and recommend service improvement initiatives. • Build and maintain positive relationships with customers to support long-term business growth. • Prepare monthly reports on customer service activities and performance metrics. • Support the implementation of customer service policies, procedures, and continuous improvement projects. • Collaborate with internal stakeholders to ensure efficient resolution of customer-related issues. Requirements • Minimum Diploma in any discipline. • 2 to 3 years of experience in order processing, delivery coordination, and customer relationship management. • Experience in the spare parts distribution industry is an added advantage. • Experience handling customer enquiries and claims via email and phone. • Proficient in Microsoft Excel, including VLOOKUP, Pivot Tables, and basic formulas. • Minimum 2 to 3 years of hands-on experience using SAP S/4HANA SD module. To Apply, please kindly email your updated resume to cv_gary@goodjobcreations.com.sg Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/ We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities. EA Personnel Name: Gary Ho Cheng Xuan EA Personnel Reg. No.: R1549767 EA License No.: 07C5771