ICT Operations Support Engineer

Key Responsibilities • Manage ICT service requests, incidents and operational support within agreed SLAs. • Administer Microsoft 365, Intune, Entra ID and workplace technologies . • Support user onboarding/offboarding, account and access management . • Manage endpoint provisioning, software installation and ICT asset records. • Coordinate with vendors, MSPs for service fulfilment. • Monitor vendor performance, service reports and outstanding requests. • Support ICT governance, audit, cybersecurity and compliance activities. • Maintain operational documentation, records and audit trails. Requirements • Around 4 years of relevant experience in IT Operations, IT Administration or Workplace Support. • Experience with Microsoft 365, Intune, Entra ID/Active Directory . • Experience with ServiceNow/ITSM, incident and service request management . • Experience in user onboarding/offboarding and access administration . • Experience in endpoint provisioning and asset management . • Experience coordinating with vendors/MSPs . • Diploma/Degree in IT, Computer Science, Information Systems or related discipline. • Familiarity with WOG ICT processes and government ICT support environments is preferred.