DC Operations Shift Technicians

Overview We are seeking DC Operations Shift Technicians to join our team and support day-to-day data centre operations. This role involves working on a 12-hour rotational shift to ensure smooth operations, support incident management, and maintain high availability of data centre facilities and systems. Responsibilities • Perform daily data centre operations including ticket management, infrastructure monitoring, and remote hands support. • Troubleshoot and manage incidents, escalating issues to internal teams or vendors when required. • Conduct periodic health checks and report anomalies in DC facilities, IT, and network systems. • Support equipment setup and relocation, including rack/stack, intra-rack cabling, power cycling, and related activities. • Escort and supervise vendors, contractors, and customers during visits, deliveries, and installations. • Execute planned and ad-hoc maintenance activities in compliance with SOPs/MOPs. • Document operational activities, update SOPs/EOPs, and ensure accurate shift handover reporting. • Participate in competency tests, audits, and operational reviews. • Ensure compliance with safety standards, PPE requirements, and company code of conduct. Requirements • Minimum ITE or Polytechnic Diploma in Engineering or related discipline. • 1–2 years of working experience in a Data Centre environment. • Familiarity with ticketing tools, monitoring systems, and incident escalation processes. • Hands-on experience in cabling, power cycling, hot swap, tape management, and basic server/network troubleshooting. • Strong oral and written communication skills in English. • Willingness to work on 12-hour rotational shifts (day/night) and be on standby as required. Work Schedule • Rotational shift work (Monday to Sunday): 1st Shift: 09:00 – 21:00 2nd Shift: 21:00 – 09:00