Operations Manager

Company Overview Medlink Healthcare Group (MHG) Pte Ltd, established in 2017, provides Medical Training Courses, Emergency and Non-Emergency Patient Transport, Ambulance Services, Industrial Emergency Coverage and Event Coverage, aiming to enhance healthcare quality affordably. Job Summary We seek a hands-on operational leader to manage Medical Services operations, ensuring efficient manpower deployment, cost control, service delivery, and continuous operational improvement. Responsibilities • Lead sizeable frontline, field-based, or shift-based operations to achieve operational goals. • Develop and execute manpower planning, rostering, and workforce optimisation strategies to maximise efficiency. • Manage operational costs and control overtime to meet budget targets. • Supervise and coach supervisors and frontline teams to enhance performance and accountability. • Establish, monitor, and analyse operational KPIs to drive data-informed decision-making. • Conduct site visits, inspections, and operational audits to ensure compliance and identify improvement areas. • Identify operational inefficiencies and implement practical solutions to enhance service delivery. • Make decisions grounded in operational data, evidence, and financial considerations. • Take ownership of operational issues and lead them through to resolution. • Balance operational discipline with effective people management to maintain team engagement. • Engage directly with crews, inspect vehicles, challenge inefficient practices, and hold supervisors accountable to maintain high standards. Required competencies and certifications • Minimum 5 years of relevant operations management experience in frontline, field-based, or 24/7 environments. • Experience in healthcare, ambulance/emergency services, logistics, transport, security, facilities management, aviation, or other manpower-intensive 24/7 operations. • Proven skills in manpower planning, rostering, and workforce optimisation. • Strong experience in operational cost control, budgeting, and resource utilisation. • Demonstrated ability to lead supervisors and frontline teams, including performance management and accountability. • Proficient in analysing data to identify inefficiencies and drive operational improvements. • Experience managing operational KPIs, ensuring SOP compliance, and conducting ground-level inspections and audits. • Hands-on, results-oriented approach with strong ownership and collaboration with frontline teams and management.