Call Centre Advisors *Shift ($3,000 to $3,500) #NJA

• Frontline ambassador of our organization, delivering timely, accurate, and empathetic support to both internal and external customers via calls and emails. • Serve as the first point of contact for Members of Public, handling enquiries professionally and confidently. • Build strong understanding of customer needs, anticipate concerns, and deliver solutions with customer satisfaction as a priority. • Provide clear explanations and take ownership of issues through effective follow-up and resolution. • Accurately document all interactions in the designated case management system. • Maintain high standards of communication, empathy, and professionalism in every interaction with Members of Public. • Coordinate with internal Points of Contact (POCs) and external stakeholders to ensure timely case resolution and closure. • Any ad-hoc tasks as assigned by Client Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955. JANE LUI JIE'EN CEI: R1104482 Company Reg.No. 199601303W || EA Licence No. 99C4599