Guest Services Manager

Job Description • To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel. • To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests. • To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room. • To monitor room inventory closely to maximize revenue and occupancy from group allotments. • To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training Requirements • Familiar with Opera Cloud is an added advantage • Able to work independently • Able to work rotating shifts & public holidays