Service Coordinator

• Coordinate work process and information to ensure the timely arrival of heavy equipment or delivery information to customer. • Ensure smooth running of daily service operation and resolve on-site operational issues and customer service level satisfaction. • Work closely with business, distributors/end customers, internal customers to ensure timely delivery of equipment. • Work well with the engineers and mechanics on the follow up updates of service calls and job delivery. • Assist with raising of Purchase Order to Supplier, Delivery Order and Invoice. • Liaising with existing customer and handling customer enquiries and feedback. • Build good relationship with the management, team and customers. Requirements: · Diploma in Administration / Engineering / Customer Service · With 2-3 years of experience handling operation / customer service coordination · Familiar with heavy equipment products will be an advantage · Possess good communication with good interpersonal skills