Sales Support Executive

Sales Administration • Prepare and issue quotations, sales orders, delivery orders, invoices, and other sales-related documentation. • Process customer purchase orders accurately and ensure timely order fulfilment. • Coordinate with clients regarding direct and indirect demands to ensure efficient order fulfilment. • Liaise with procurement, warehouse, logistics, service, and finance departments to ensure smooth execution of customer orders. • Monitor order status, delivery schedules, and resolve any order-related issues. • Maintain accurate customer records, pricing information, and sales documentation. • Prepare weekly and monthly sales reports and maintain proper filing of all sales documents. • Assist in tender preparation and submission when required. Sales & Business Development • Identify and develop new business opportunities to expand the customer base. • Build and maintain strong relationships with existing customers. • Promote the company's products, spare parts, equipment, and services to achieve sales targets. • Prepare quotations and follow up on all quotations to maximise conversion into sales. • Conduct customer visits and presentations where necessary. • Negotiate pricing and commercial terms within approved company guidelines. • Monitor market trends, competitor activities, and customer requirements. Customer Service • Handle customers' enquiries, feedback, and complaints professionally and promptly. • Follow up on customer enquiries and provide accurate quotations accordingly. • Coordinate with internal departments to ensure customer requirements are met. • Provide excellent after-sales support and maintain a high level of customer satisfaction. Coordination & Communication • Coordinate with internal departments including Procurement, Warehouse, Logistics, Service, and Finance to ensure smooth operations. • Liaise with suppliers where necessary regarding product availability, pricing, and delivery schedules. • Ensure timely communication with customers regarding order status, deliveries, and any changes. General Responsibilities • Ensure compliance with company policies, procedures, and quality standards. • Maintain confidentiality of customer and company information. • Perform other duties assigned or as instructed by the manager. Requirements • Diploma or Degree in Business Administration, Sales, Marketing, Engineering, or a related field. • Minimum 2–5 years of relevant experience in sales administration, customer service, or sales. • Experience in the heavy equipment, machinery, engineering, construction, or industrial sectors will be an advantage. • Strong communication, interpersonal, and negotiation skills. • Good organisational and time management skills. • Proficient in Microsoft Office applications (Excel, Word, Outlook). • Experience with ERP systems is an advantage. • Able to work independently and collaboratively in a fast-paced environment. • Possess a valid driving licence (preferred for customer visits).