Junior IT Operations Engineer (Microsoft 365)

We are looking for an IT Operations & Administration Engineer to support the day-to-day ICT operations, workplace technologies, service requests, and vendor coordination within a structured enterprise environment. Location: Jurong East Job Type: Full-Time Contract (Subjected to renewal/conversion) Key Responsibilities • Manage and track ICT service requests, incidents, and operational support activities, • Coordinate wit vendors on ICT requests, issues, and service delivery. • Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID, and Intune. • Support user onboarding, offboarding, account provisioning, access management, licences, shared mailboxes, distribution lists, and security groups. • Coordinate endpoint provisioning, software installation, device replacement, and workplace technology support. • Monitor outstanding requests and service backlogs, escalating delays or service delivery issues where required. • Support ICT governance, cybersecurity, audit, risk management, and compliance activities, including periodic access reviews. • Maintain accurate operational documentation, audit trails, ICT asset inventories, and software licence records. • Assist with incident management, problem management, operational reporting, and service review meetings. Requirements • Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline. • Minimum 2 years of relevant experience in IT operations, IT administration, service management, infrastructure support, or workplace technology support. • Hands-on experience supporting Microsoft 365 environments and workplace technologies. • Experience managing user accounts, access rights, email services, licences, and endpoint-related requests. • Experience coordinating with vendors and managed service providers. • Good understanding of IT service management processes, including incident and service request management. • Strong communication, stakeholder management, problem-solving, and organisational skills. • Detail-oriented with the ability to maintain accurate operational and compliance documentation. Advantageous Experience • Experience working within the Singapore Government ICT environment. • Familiarity with Whole-of-Government (WOG) ICT processes, governance frameworks, and support models. • Experience supporting user provisioning, access management, email administration, ICT assets, and workplace technology services. By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to: • Contact you about potential opportunities. • Delete personal data as it is not required at this application stage. All applications will be processed with strict confidence. Only shortlisted candidates will be contacted. Elaine Wong (Zoe) - R26162114 ScienTec Consulting Pte Ltd - 11C5781