Customer Service Officer (Banking, 5 days shift)

Customer Service Officer Working hours: 5 working days per week - 4 weekdays + 1 weekend (roster basis - no choosing) Shift Patterns: any 8 working hours between 1PM to 12 Midnight, example 1PM to 10PM or 2PM to 11PM or 3PM to 12AM Basic Salary: Ranging $2,600 - $3,600 + $1,000 allowance (night shift AND transport allowance) Allowance is only effective once the contractor has completed the training and approved by the manager Location: Jurong or Changi Duration: 12 months contract (renewable/convertible to perm based on performance and business direction) 3 months training, training will be office hours First 3 months training can be at either changi or jurong location , however able to choose working location after training is done. Scope: * Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner. * Ability to understand customers' needs and provide appropriate solutions and attention * Identify cross-sell opportunities during customer interaction * Consistently deliver excellent quality service to customers to achieve total customer satisfaction * Solicit customers' feedback and identify problem trends for improvement actions PERSOL Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 •EA Registration No. R23117785 (Lok Ding Hann) By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.