Senior / Executive - Quality Assurance

Job Responsibilities Manage customer relationships • Maintain records and documentation of customer engagements. • Address customer requests that deviate from signed contractual agreement at the guidance of the manager. • Address customer dissatisfaction of products, service standards while working with relevant parties to resolve issues. • Recommend and review product services/ technical nuances related to product and services and/or product and service offerings. Manage people, finance and organisational development • Coordinate with cross-departmental teams and external stakeholders to deliver work outcomes. • Facilitate department's retention efforts. • Engage in on-the-job training and performance improvement opportunities. Contribute to continuous improvement and technology advancement • Facilitate research on product and material development to enhance product value for customers. • Facilitate the adoption of technologies, electronic tools and system upgrades to support productivity and innovation. • Identify trends and patterns in data from quality audit reports using basic data analytics tools. • Implement lean practices for Quality activities. • Monitor gaps in Quality processes and procedures and identify opportunities for improvement. Manage quality framework and operations • Monitor quality plan framework, strategy and operating structures to support business objectives and priorities. • Support various teams such as Supply Chain Operations, Regulatory Affairs, Procurement and Business Development in their alignment to the established QA framework • Implement approved quality procedures, standards and specifications. • Implement customized Quality Plan for individual customers. • Implement Supplier Quality Management for services and products. • Generate validation studies reports. Facilitate achievement of quality expectations and standards • Monitor Quality activities and generate monthly report for near miss, complaints, non-conformance products and deviation reports and ensure the results to meet KPIs. • Conduct internal and external quality audit programmes. • Recommend process improvements to address identified product quality issues. • Perform complaint management activities, including investigation and vigilance reporting, quality incidence (non-conformity), and deviation and incidents handling and reporting. Manage Quality related training • Deliver training on QMS, regulatory and other requirements. • Develop training programmes and materials for QMS, regulatory and other requirements. • Analyse training outcomes to identify gaps and design new and revised training programmes accordingly. Requirement • Diploma / Degree in Materials or relevant industry discipline • At least 3 years Relevant experience By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by ST Logistics and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at [https://www.stlogs.com/pages/personal-data-policy/] and [https://www.e2i.com.sg/pdpa/].