Assistant Manager, Operations Excellence (Logistics MNC) - East - WCDT

Responsibilities: • Lead and manage end-to-end customer implementation projects for global freight forwarding solutions covering air, ocean, road, and rail transportation. • Collaborate with cross-functional teams, including Operations, IT, Legal, and external stakeholders, to ensure smooth and effective project implementation. • Gather, analyze, and translate customer requirements into clear and standardized SOPs/eSOPs to ensure accurate and consistent operational execution. • Partner with IT teams on eSolutions and system development, including business requirement gathering, SIT/UAT coordination, issue resolution, system deployment, and post-go-live support. • Manage project timelines, deliverables, resources, risks, dependencies, and change requests to ensure projects are delivered effectively and within agreed timelines. • Provide regular project updates and facilitate review meetings with customers and internal stakeholders to ensure clear communication and alignment. • Develop and deliver operational and system training for internal teams and external stakeholders to ensure proper understanding and compliance with established SOPs/eSOPs. • Provide post-implementation support and governance to maintain operational compliance, process consistency, and service quality across regional and global stations. • Monitor operational KPIs, facilitate business review meetings, and analyze performance trends to support account management and enhance customer satisfaction. • Drive continuous improvement initiatives, process standardization, service quality enhancement, and customer EDI integration across global and regional operations. Requirements: • Bachelor’s Degree in Engineering, Logistics, Supply Chain Management, Business, or a related discipline. • Minimum 5 years of relevant experience in freight forwarding operations, key account management, project implementation, business process improvement, or logistics-related roles. • Strong knowledge of air, ocean, and road freight operations, supply chain processes, and logistics systems implementation. • Strong analytical, problem-solving, project management, and stakeholder management skills, with the ability to work effectively across cross-functional and multicultural teams. • Strong business acumen with good change management capabilities, ownership, accountability, and a results-oriented mindset. • Excellent communication and interpersonal skills, with the ability to engage confidently with stakeholders across different countries, functions, and organizational levels. • Ability to work effectively in a fast-paced and dynamic environment while managing multiple projects and priorities. • Proficient in Microsoft Office applications, particularly Excel and PowerPoint. • Knowledge of CargoWise, SAP, TRAX, EDI integration, or logistics-related digital and AI solutions will be an added advantage. Wecruit Pte Ltd | 20C0270 Tew Jie Wei | R22106822