Customer Support Associate | Healthcare Call Centre #HDCC

Be the voice that helps make healthcare more accessible! Join a dynamic healthcare support team as a Customer Support Associate , where you will be the first point of contact for customers seeking assistance. This role is ideal for someone who thrives in a fast-paced call centre environment, enjoys helping others, and is confident handling multiple systems while delivering professional and empathetic service. What You'll Do: • Handle high-volume enquiries and appointment requests via phone, email, and live chat . • Provide timely, accurate, and professional assistance while ensuring a positive customer experience. • Listen actively to understand customer needs and provide appropriate solutions or guidance. • Work closely with various departments to resolve enquiries and ensure smooth follow-up. • Manage challenging or sensitive interactions with patience, professionalism, and resilience. • Navigate multiple systems simultaneously while handling customer interactions efficiently. • Adapt to changes in workflows, processes, and service guidelines. • Contribute to initiatives that enhance overall customer experience and service standards. What We're Looking For: • Strong customer service or call centre experience will be advantageous. • Clear communication skills with excellent telephone etiquette. • Service-oriented, empathetic, and confident when interacting with customers. • Resilient and able to remain composed when handling high call volumes or challenging interactions. • Comfortable multitasking across multiple systems while speaking with customers. • Fast and adaptable, with the ability to learn new processes and systems quickly. • Comfortable working in a desk-based, high-volume call environment , handling up to approximately 200 calls per day. • Comfortable undergoing a typing assessment as part of the selection process. Interested candidates may submit their updated resume to healthcare13@recruitexpress.com.sg (Attn: Customer Support Associate – Leon). Leon Leong De Cong R1551708 Recruit Express Pte Ltd EA License No. 99C4599