Business System Analyst

Duties and Responsibilities: • Work closely with managers to ideate software solutions. • Apply development principles and best practices for scalability and efficiency. • Knowledgeable and have technical experience with frameworks, especially integrating front-end development and back-end server-side development. • Able to work independently and craft own timeline. • Responsible for primary application support, incident recovery, problem tracking, diagnosis, replications, troubleshooting, and resolution of the incidents. • Determine type of issue by first level support (contact centre) & perform second level investigation support (data, application use, procedure and/or process, system, network, etc.) and route to the extended parties responsible for the successful resolution. • Track contact centre tickets to identify technical issues and either resolve those issues or escalate them to the responsible party (i.e. identify server, network, or database issues and re-assign to the appropriate team) • Perform periodic statistical extraction to support operational reporting (capacity management availability, obsolescence, maintenance plan) • Support key audit & major compliance tasks when required. • Support deployment to production for all business enhancements, tech refresh upgrade & security compliance patching in accordance with change process • Participate in continuous improvement tasks in enhancing existing monitoring mechanism towards full automation with minimal human intervention • May require to support special projects implementation including SI and also CR • Support in the transition to a new ERP system, including implementation, training, etc. • Undertake task/project assigned to achieve Organisational objectives Technical Competencies: • Experience in support for ERP INFOR Syteline, SAP B1, HANA is an added advantage • Detailed understanding of SAP B1 and its architecture • Hands-on development experience in developing applications using SAP B1 SDK, VB.NET/C#, Web Services, ASP.Net and Crystal Reports • Excellent MS SQL knowledge  • Familiar with JavaScript, HTML and CSS • Good technology and broad IT skills Task-related Competencies: • Good analytical and problem-solving skills who can analyse issues holistically and propose a solution • Ensure assigned tasks are completed end-to-end