Customer Service Executive (Supply Chain)

Job responsibilities • Manage planning and forecasting activities • Plan, manage, and coordinate all activities related to the procurement of necessary materials/stock with suppliers and sales team • Process and manage Purchase Orders to manufacturers/suppliers, follow-up on shipments schedules, production schedules, shipments clearance and inventories control • Serve as point of contact for customers in all purchase orders and deliveries/shipments concerns • Process and manage customers' orders with timely deliveries and shipments arrangement in the most optimum manner • Perform logistics arrangements for deliveries (import/export/local) and work with transporters/forwarders/warehouses to resolve shipment/delivery issues • Review and prepare all shipping documents • Perform Goods Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract, and other documentations and liaise with forwarders on custom documents • Liaise with customers on deliveries/shipments dates and any special requirements pertaining to customers' orders fulfilment • Maintain high accuracy of SAP system information and ensure all procedures are followed correctly with accurate and proper filing to fulfill audit requirements • Handle L/C checking and amendments to customers and LC issuance to suppliers, L/C negotiation with bankers including LC confirmation • Any other tasks assigned from time to time Core Competencies • Ability to successfully manage multiple priorities and handle challenging work demands and tight schedules • Ability to make timely decisions in a high-pressure environment • Meticulous and keen eye for details with pro-activeness and good follow-up skills • Good verbal and written communication skills and detail-oriented