Operations Executive(Cleaning Industry)

Job Description • Conduct hiring and interviews for cleaning staff from internally generated leads • Plan and manage cleaner schedules to ensure optimal coverage • Assign and oversee cleaning jobs for the team • Attend client site visits and present services to secure engagements • Manage performance issues, including handling difficult cases and offboarding underperforming or unreliable staff • Resolve escalated client concerns referred by Customer Service • Collaborate with the Sales team to provide operational input for large tenders and quotations • Ensure sufficient manpower to fulfill all cleaning contracts within the assigned sector • Work closely with the Department Head to improve processes and support business growth Requirements • 2 - 5 Years Operations Experience • Strong interpersonal and communication skills • Ability to work independently and manage multiple priorities John Goh Meng Chye EA License No: 06C4642 EA Reg No: R1102621