Customer Service Agent (Havelock)

Role Overview The Customer Service Agent is responsible for handling incoming/ outgoing customer calls, providing accurate information, resolving enquiries, and ensuring a positive customer experience. This role requires strong communication skills, patience, and the ability to manage customer concerns efficiently and professionally. Key Responsibilities • Handle incoming calls promptly and professionally. • Respond to customer enquiries regarding products, services, policies, or account information. • Provide accurate information and guide customers through troubleshooting steps when needed. • Escalate complex issues to relevant departments or supervisors. • Record all customer interactions and details accurately in the system. • Follow established workflows, scripts, and service standards. • Ensure high levels of customer satisfaction and maintain a service-oriented approach. • Perform follow-up calls when necessary to close cases or provide updates. • Adhere to confidentiality, data protection, and company compliance standards. Job Requirements • Minimum GCE "A" level /Diploma/Equivalent qualification. • Singaporean only • Prior call center or customer service experience is an advantage but not required (training provided). • Strong communication skills; additional languages are a plus. • Customer-focused, patient, and able to handle challenging conversations. • Able to multitask and work in a fast-paced environment. • Basic computer literacy and experience using customer service systems/CRM tools. Key Skills • Excellent verbal communication • Active listening • Customer service and problem‑solving • Data entry accuracy • Ability to stay calm under pressure • Positive and professional attitude