1 Year Call Centre Team Lead ($3.8K to $4.8K) #NJA

• Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions • Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary • Develop responses for clearance • Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference • Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives • Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes • Maintain accurate and up-to-date records of operations activities and provide administrative support to the team • Communicate and coordinate with internal and external stakeholders to address operational challenges • Assist in preparing reports and metrics for internal reviews and meetings WORK ARRANGEMENT *4 Weekdays + 1 weekend * Weekly rotate • 1030am -815pm • 830am-6pm • 230pm -12mn Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955. JANE LUI JIE'EN CEI: R1104482 Company Reg.No. 199601303W || EA Licence No. 99C4599